Refund policy
Returns
You may request a return within 30 days of the date your order is delivered. To be eligible, items must be unused, unwashed, in their original condition and packaging, with any tags attached.
To start a return, contact us through our Contact page with your order number and the item(s) you wish to return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.
Our products ship from independent US-based suppliers, so return instructions and the return address may differ by item. Please wait for our instructions before shipping anything back.
Return shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are not refunded.
Items that cannot be returned
- Candles and bath products once opened or used
- Socks and other intimate or hygiene items once worn
- Items marked final sale at the time of purchase
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we will make it right.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.
Refunds
Once a return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to your original payment method. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, contact us.